Credit card service fee to be collected soon for certain City of Mesa services

February 12, 2018 at 10:23 am

Beginning March 12, a service fee of 2.37 percent will be collected by a third party from City of Mesa customers paying with a credit card or debit card for certain City services. Those services include utility bills, Development Services fees such as building permits and fees collected at Falcon Field Airport. The fee will be assessed on the total amount charged to the customers' credit card or debit card. The City of Mesa does not receive any part of the service fee.

"Currently, the costs of credit card and debit card processing is born by all City utility, Development Services and Falcon Field Airport customers. Shifting these costs from this broader group to those who specifically choose to use this payment method is not only appropriate but fiscally responsible as it will save the City $1.2 million annually on utility payments alone." City of Mesa Chief Financial Officer Michael Kennington said.

Customers who use a credit card or debit card can avoid the charge by switching to a checking or savings account. This is especially convenient for utility customers who make automated recurring payments through the Credit Card SurePay program. They can easily switch to BankDraft SurePay online at no cost at

The City of Mesa accepts Visa, MasterCard and Discover from customers who choose to continue using a credit card or debit card. The City will no longer accept American Express starting March 12. All card payments will be assessed a service fee, which is not refundable.

Visit for additional details.