Mesa to suspend utility shut-offs during pandemic

March 16, 2020 at 8:09 pm

Mesa Mayor John Giles confirmed with City staff at a regularly scheduled Council meeting today, that the City's energy and water resources departments are not shutting off electric, gas or water services to customers with delinquent accounts during the coronavirus (COVID-19) pandemic.

"Several councilmembers and I were concerned for Mesa residents that may be struggling financially already or because their business or school has been closed temporarily as part of the COVID-19 mitigation." Mayor John Giles said. "We wanted to make sure that they were not additionally negatively impacted by having their utility services shut-off for non-payment."

Customers would still receive the delinquent notice in the mail. However, if they are not able to pay the bill because of financial hardship, they are encouraged to call the City's customer service line to make payment arrangements and to allow staff to make the appropriate notations on their utility account.

"Our concern in immediately adopting this policy is that of not compounding the COVID-19 issue but not allowing our residents to have access to clean and dependable water and energy services to facilitate recommended preventative measures," City Manager Chris Brady said. "In the end, we are all in this together and we have to be willing to work with each other to see this thing through."
For more information and updates regarding the coronavirus visit

Mayor's Office
Contact: Melissa Randazzo
Tel. 480-644-3219