Anyone who calls 911 or the non-emergency phone number and requests police service from the Mesa Police Department will now receive an automated text message or email from Versaterm CommunityConnect. The text message will confirm the call for service and provide status updates to the caller. Status updates can include delayed officer response times, when an arrest is made, and how the request was closed.
The Mesa Police Department has partnered with Versaterm CommunityConnect to enhance citizen communications. CommunityConnect was developed by police officers committed to strengthening the trust of community members by keeping them updated on the status of their calls and cases. The following is the new Mesa Police Departments text notification update:
- Will only be sent to individuals who placed their request for Police Department services by calling 911 or the
non-emergency line at (480) 644-2211 using a cell phone
- Can be accessed in Spanish by using the link provided in the text
- Will be delivered from the phone number (480) 637-5232
"In 2024, the Mesa Police Department had 280,605 calls for service," says Assistant Chief Jeff Cutler. "By using a system like CommunityConnect, we are able to communicate effectively with our callers and gain valuable feedback from their experience."
CommunityConnect will also give citizens the opportunity to fill out a survey detailing their experience with the responding officers and the service they receive. This information is critical in maintaining communication with our community and vital in establishing better communications in the future.